AI SMS follow-up and lead qualification
Keep opted-in conversations moving with scheduled SMS follow-ups, qualification questions you define, and a clear handoff when a person should take over.
How it works
Choose what to learn
Save the information you need and what counts as a qualifying answer. You control the qualification rules and the message your team uses for handoff.
Follow up only when appropriate
Configure a saved text and timing for eligible contacts who have not replied. Incoming replies stop that no-response sequence. Consent, opt-outs, and sending safeguards still apply.
Take over when needed
Review the conversation and any captured answers before following up manually. The AI can hand off a thread when a person needs to handle the next step.
Common questions
Do follow-ups use AI reply credits?
Yes. Automated replies and scheduled follow-ups use Lead Gen AI reply credits. The initial campaign text does not, but normal Twilio messaging charges still apply.
Do I need to turn it on for every campaign?
No. Standard campaigns stay manual. Choose the AI-managed option only for a campaign and sending line you want it to handle.